Refund & Cancellation Policy

What you pay for

Each payment buys one invitation video in one design: its first creation plus up to 5 re-creations after changes, with the watermark optional. It is a digital product, delivered as soon as the video is created.

Refunds

Full refund within 7 days of payment if you have not created the video you bought yet.

Once the bought video has been created, the product has been delivered and the payment is not refundable.

If a technical problem on our side stopped your video from being created, the creation is given back automatically, and we will fix it or refund you in full.

If money left your account but the payment failed, Razorpay or your bank returns it automatically, usually within 5–7 working days.

How to ask for a refund

Write to support@kumkumpatra.com from the email you signed in with, within 7 days of payment. Approved refunds go back to the original payment method within 5–7 working days.

Cancellation

There is no subscription and nothing renews, so there is nothing to cancel. You can stop at any time; a payment you have not used can be refunded as described above.