Payment Policy

Free and paid videos

Every account can create one invitation video free of charge. Free videos carry a small "Made with kumkumpatra.com" watermark.

Every further video is bought separately, including changes to the free video. One payment buys one video in one design: its first creation plus up to 5 re-creations after changes. You choose whether to keep or remove the watermark. Card images of a bought design can be made without the watermark for 30 days.

A different design, another video, or more changes needs a new payment. There is no subscription and nothing is charged automatically.

Prices

Prices are in Indian Rupees (INR) and depend on the design. The price is shown on the design and again before you pay; the amount on the payment screen is what you pay.

We may change prices from time to time. A change never affects a payment you have already made.

How you pay

Payments are made online through Razorpay, a secure payment gateway regulated by the Reserve Bank of India, using UPI, debit or credit cards, netbanking or wallets.

Your card, UPI and bank details go directly to Razorpay. We never see or store them; we keep only the order and payment reference, the amount and the status.

Your purchase is ready as soon as Razorpay confirms the payment, usually within seconds. If your screen closes during payment, it is still recorded once Razorpay confirms it.

Failed or duplicate payments

If money leaves your account but the payment fails, Razorpay or your bank returns it automatically, usually within 5–7 working days.

If you were charged twice for the same video, write to support@kumkumpatra.com and we will refund the extra payment.

Refunds

See our Refund & Cancellation Policy: a full refund within 7 days if the bought video was not created yet.

Questions

Write to support@kumkumpatra.com from the email you signed in with. Include the payment reference from Razorpay's email if you have it.